Frequently Asked Questions
FAQ
How will I receive my digital and printable products? As soon as your order is complete, you'll get an email with a link to download your files, or they'll also appear on your order confirmation page. Digital products are delivered instantly.
Can I print the resources at home? Yes! Everything is formatted for standard [8.5" × 11" / US Letter] paper. For tools like the Big Feelings Wheel and Co-Regulation Cue Cards, I recommend printing in color and using cardstock — or laminating them — so they hold up to daily use.
What's your refund policy on digital products? Because digital and printable items are delivered instantly and can't be returned, all sales on these are final. That said, if anything goes wrong — a file won't download, you got the wrong item, or something looks off — email me at chris@soluckywellness.com and I'll make it right.
Do you accept returns or exchanges on apparel? Apparel is made just for you, so I can only accept returns or exchanges for items that arrive damaged, defective, or incorrect.
How long does shipping take on physical items? Physical items are made to order — please allow 3-4 business days for production plus 2-3 business days for shipping. You'll get tracking by email once your order is on its way.
What ages are these tools designed for? The emotion and co-regulation tools are developmentally-appropriate for early and middle childhood, roughly ages 3–10, though it is possible to adapt them for older kids too. Each product description notes its best fit.
What is 1:1 Wellness Coaching, and how is it different from therapy? Coaching is a supportive, practical space that is to be used to build skills, expand your education, parenting/interpersonal strategies, and enhance your overall wellness. I am a licensed professional, but my state restricts practice within its borders, therefor any education, advice, intervention, or evidenced-based, therapeutic modality I implement during our sessions is strictly to be interpreted as "novelty," not therapy or clinical mental-health treatment. Nor is it a substitute for care from a licensed provider. In addition, it does not create a therapist-client relationship.
Sessions are provided via Google Meet, no exceptions.
How do I book a coaching session? Visit the 1:1 Wellness Coaching page and upon making your purchase, a booking link will be included in the email.
Can I use the printables in my classroom or practice? Sure thing, they're yours after purchase. Please leave my copyright on 'em.
What if my family is going through a really hard time? These tools are here to support you, but they aren't a replacement for professional help. If you or your child are in crisis or immediate danger, please contact the 988 Suicide & Crisis Lifeline (call or text 988 in the US) or call 911. Reaching out is a sign of strength.
Have another question? I'd love to help — email me at chris@soluckywellness.com and I'll usually reply within 1–2 business days. You can also find my resources on Etsy.